Ban on door-to-door sales coming March 1, 2018 to Ontario

Tuesday Feb 27th, 2018


Starting March 1, all door-to-door sales of a long list of household appliances and services are banned in Ontario.

The new law will protect consumers from aggressive and misleading contracting at home, according to a news release from the province.

It applies to unsolicited sales, making any contracts signed in a consumer’s home void. The only time a contract signed in a consumer’s home would be valid is if the consumer had contacted the business ahead of time and invited them to their home. And those contracts come with a 10-day cooling off period, allowing cancellation for any reason without penalty.

The new law applies to:

• air cleaners;

• air conditioners;

• air purifiers;

• duct cleaning services;

• furnaces;

• water filters;

• water heaters;

• water purifiers;

• water softeners;

• water treatment devices;

• bundles of the above goods and services.

Businesses will have to keep a record of in-home contracts noting how contact was made with the consumer, according to the new law.

The province says door-to-door contracts have been among the top complaints made to the Ministry of Government and Consumer Services.

Ontario is the second Canadian province to restrict door-to-door sales and contracts.

by Pam Douglas

Pam Douglas is the crime reporter with the Brampton Guardian and Mississauga News. She can be reached at

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